Are you smarter than a baboon?
At first glance Lake Nakuru National Park in Kenya is a peaceful beautiful safari park. It’s best known for the thousands and sometimes millions of flamingos. Recently the park was enlarged so it could provide […]
Customer Journey
If You Don’t Love Your Customers – Your Competitors Will
Yesterday I decided to take my Shine A Light Challenge to the streets. Armed with my Sharpie and some sticky notes, I created a couple of messages reminding and encouraging people to Shine A Light […]
The Customer Journey: Do You Need A New Map?
Over the last week, I have had some troubles with my laptop. So as many people do, I logged on to customer support, jumped through every single one of their hoops and learned my problem […]
Celebrating Goodness 