Open Letter to Chick-Fil-A
Greetings Chick-fil-A, I am writing this to offer a suggestion to help you be even more fantastic than you already are! Let me start by letting you know that you are most definitely one of […]
Customer Journey
A cup of coffee with a friend is happiness tasted and time well spent
A key foundation for any business in building success is positive word of mouth. Often a word from a friend, an online review will motivate people beyond an advertisement. And building positive word of mouth […]
Are your customers and employees your best sales force?
Recently, the husband of one of my best friends (CEO at his company) asked me: “what is the value of word of mouth, and why should I care?” He explained that he was asking because […]
Celebrating Goodness 